Terms of Service

By creating a Voxman account or using the Voxman mobile or web applications (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms form a binding agreement between you and Gidian Bateman, an individual trading as "GidianB" and operating the Service as "Voxman" (the "Operator", "we", "us", or "our").

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. If you are using the Service on behalf of a company, you represent that you have authority to bind that company to these Terms.

Voxman is a mobile and web productivity application for contractors. It lets you manage projects, capture field logs (text notes, voice recordings, and photos), and generate AI-assisted estimates, quotes, and invoices.

The Service is provided on an "as-available" basis. We may modify, suspend, or discontinue features at our discretion. We aim to maintain uptime but do not guarantee uninterrupted availability.

Authentication is handled by WorkOS. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

You agree to provide accurate, complete, and current information during onboarding, including your company name and contact details.

Notify us immediately at contact@voxman.app if you suspect unauthorised access to your account. We may suspend accounts where we reasonably believe a security compromise has occurred.

You retain ownership of all content you upload or create in Voxman, including field logs, photos, audio recordings, documents, project details, client records, and company information ("Your Content").

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, transmit, and display Your Content solely to operate, maintain, and provide the Service to you and the members of your company.

We do not use Your Content to train artificial intelligence models, and we do not share Your Content with third parties for advertising or marketing purposes.

You are solely responsible for the legality, accuracy, and appropriateness of Your Content, including your right to upload it and process it through the Service.

You agree to use the Service lawfully and not to upload content that is unlawful, infringes the intellectual property, privacy, or publicity rights of any third party, or violates any applicable law.

You must not upload malware or other harmful code, attempt to disrupt or gain unauthorised access to the Service, or reverse-engineer, decompile, scrape, or otherwise attempt to extract the source code or underlying data of the Service, except to the extent permitted by applicable law.

You must not misuse AI features to generate deceptive, defamatory, or harmful content, impersonate another person or entity, or use the Service to send unsolicited commercial communications to your clients or third parties.

We may investigate suspected violations and take appropriate action, including warnings, content removal, or account suspension or termination.

Voxman generates estimates, line items, document drafts, and other content using third-party large language models, including Google Gemini accessed through an AI Gateway. AI output is produced by statistical systems and may contain inaccuracies, omissions, outdated pricing, or unsupported claims.

You are solely responsible for reviewing, verifying, and editing all AI-generated output before sending it to clients, relying on it in commerce, or using it for any business purpose. You should not treat AI output as professional advice.

We are not liable for pricing errors, scope omissions, client disputes, lost revenue, or any financial loss resulting from your reliance on AI-generated output. You accept these limitations as a condition of using the AI features.

The Service depends on third-party providers, including Convex (database and serverless functions), Cloudflare R2 (file storage for photos, audio, and documents), WorkOS (authentication), Google and the Anthropic AI Gateway (large language models), Tavily (web search for pricing information), RevenueCat (subscription management and entitlement verification), and PostHog (product analytics).

Purchases, renewals, and refunds are processed by the Apple App Store or Google Play Store depending on your device. RevenueCat receives purchase receipts and entitlement information from those stores so we can verify your active subscription and unlock Pro access in your company workspace.

The availability and performance of these providers affect the availability of the Service. Their own terms of service and privacy policies apply where they interact with you, and we are not responsible for their acts or omissions outside our control.

Access to the Voxman workspace - including projects, logs, documents, company settings, and AI-assisted document generation - requires an active "Pro" subscription. The applicable price, billing period, and any free trial are disclosed on the in-app paywall before you confirm a purchase.

Pro subscriptions are sold only through the Apple App Store (on iOS) or the Google Play Store (on Android) and are governed by that store's billing, renewal, and refund policies. Subscriptions auto-renew at the end of each billing period at the then-current price unless cancelled at least 24 hours before renewal in your store account.

Subscriptions are activated at the company level. The account that completes the purchase becomes the "billing owner" for that company, and Pro access is extended to other members of the same company workspace while the subscription remains active. If the billing owner cancels or the subscription lapses, Pro access is removed for the entire company until the subscription is renewed or restored.

Purchase receipts and entitlement status are processed by RevenueCat on our behalf to verify your subscription. You can restore a previous purchase from the paywall by using the same App Store or Play Store account that originally completed the purchase.

Refunds for store-purchased subscriptions are handled by the relevant store. We do not issue direct refunds for subscriptions purchased through a third-party store.

Price changes take effect in the billing period following the date of notice. Free trials, if offered, automatically convert to paid subscriptions at the end of the trial unless you cancel before the trial ends. We reserve the right to change pricing, introduce additional paid tiers, or adjust the features included in Pro, with reasonable advance notice.

The Voxman name, logo, software, user interface, branding, and documentation are owned by the Operator and are protected by copyright, trade-mark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. No other licence or right is granted, and all rights not expressly granted are reserved.

If you provide feedback, suggestions, or feature requests, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback to improve the Service, without any obligation to you.

You may stop using the Service and delete your account at any time through in-app settings or by emailing contact@voxman.app.

We may suspend or terminate your account, with or without notice, if you violate these Terms, abuse the AI features, engage in fraudulent or illegal activity, or present a security or legal risk to the Service or other users.

Upon termination, your right to access and use the Service ends immediately. Data retention and deletion following termination are handled in accordance with our Privacy Policy, which provides for permanent deletion within 30 days of account closure.

Clauses that by their nature should survive termination - including intellectual property, disclaimers, limitation of liability, indemnity, and governing law - continue to apply after termination.

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, we disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and uninterrupted or error-free operation.

We do not warrant that AI-generated output is accurate, complete, appropriate, or suitable for any specific purpose. You use AI features at your own risk.

No advice or information, whether oral or written, obtained from the Service creates any warranty not expressly stated in these Terms.

To the maximum extent permitted by applicable law, the Operator's aggregate liability for any claim arising from or related to these Terms or the Service is limited to the greater of (a) the total fees you paid to Voxman in the twelve months preceding the event giving rise to the claim, or (b) ZAR 1,000.

In no event will we be liable for indirect, consequential, incidental, special, exemplary, or punitive damages, including loss of profits, loss of business, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In those jurisdictions, our liability is limited to the minimum extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless the Operator from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to Your Content, your use of the Service, your violation of these Terms, or your violation of any applicable law or the rights of any third party.

We may update these Terms from time to time. When we make material changes, we will update the Last Updated date at the top of this page and, where appropriate, notify you in the app or by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of South Africa, without regard to conflict-of-laws principles. You agree to submit to the non-exclusive jurisdiction of the courts of South Africa for any dispute arising from or relating to these Terms or the Service.

If any provision of these Terms is held to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

Questions about these Terms, disputes, or any other legal inquiries can be directed to legal@voxman.app. General support and account questions can be sent to contact@voxman.app.

If you obtained Voxman through the Apple App Store, you acknowledge that these Terms are between you and the Operator, not Apple, and that Apple has no obligation to provide maintenance or support for the Service.

In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) to you; to the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the Service.

You acknowledge that the Operator, not Apple, is responsible for addressing any claims by you or any third party relating to the Service or your possession and use of it, including product liability claims, claims that the Service fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar laws.

If a third party claims that the Service or your possession and use of it infringes that third party's intellectual property rights, the Operator, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of that claim.

You represent and warrant that you are not located in a country subject to a US government embargo or designated by the US government as a "terrorist-supporting" country, and that you are not listed on any US government list of prohibited or restricted parties.

You must comply with any applicable third-party terms when using the Service, including the terms of your wireless carrier, the Apple App Store or Google Play Store, and any third-party services you connect to the Service.

Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary thereof.

If you obtained Voxman through the Google Play Store, Google Play's Terms of Service apply in addition to these Terms. Any subscription purchased via Google Play is subject to Google Play's billing, refund, and cancellation policies.